Bill Pay Assistance Program

As a customer of our electric utility, you may be eligible for our Bill Pay Assistance Program which was established to help members of our community with limited financial resources cover their energy costs.

To qualify for our program you must verify through the Wisconsin Home Energy Assistance Program (WHEAP) that your gross household income from the last three months falls within the guidelines provided below:

2017-2018 Income Guidelines

Household Size
3 Month Combined Household Income
Annual Income
1$6,650.25$26,601
2$8,696.25$34,785
3$10,742.50$42,970
4$12,788.75$51,155
5$14,835.00$59,340
6$16,881.25$67,525
7$17,264.75$69,059
8$17,648.50$70,594

To Apply

To apply for WHEAP and to schedule an appointment (you can apply anytime from October1-May 15), please contact:

  • St. Croix County - (800)606-9227 or (715)265-4271
  • Pierce County - (715)273-6788

If you are approved for energy assistance through WHEAP, you will automatically be approved for our Customer Credit Program without having to complete any additional paperwork.

If approved for our Customer Credit Program, you will receive notification in the mail prior to the credit being applied to your electric account. The written notification will state the amount of the grant that you have been approved to receive and it will also let you know when you can expect to see this amount appear as a credit on your electric bill.

Additional Information

If you have any questions about our Customer Credit Program, submit the Customer Credit Program Information Form or contact us at 715-425-0906 during business hours, Monday through Friday, from 8 a.m. to 5 p.m.