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Citizen Surveys
For every two years starting in 2013, the City has partnered with the National Research Center to conduct a comprehensive citizen survey. The National Citizen Survey has been used in jurisdictions all across the county since 2001 to assess residents' opinions of municipal services and community livability.

Citizen surveys are important to help the City:
  • Improve service delivery by focusing on areas of need
  • Assist in goal and priority setting
  • Gain key performance measures to continue to enhance our systems
  • Establish benchmarks both internally and externally


2015 Survey
The 2015 City of River Falls Citizen Survey was conducted throughout the month of June. A representative sample of 1,400 households were randomly selected to participate in the process. Selected households received a mail survey instrument, which when completed was mailed back directly to the National Research Center. In order to ensure resident confidentiality and confidence, the City only had access to all raw data of the survey and survey findings reports. All physical surveys completed by residents are retained by the National Research Center.

The final results were presented to the City Council at its September 8, 2015 regular meeting. The following reports were produced. For a guide on how to read the reports, please see the presentation materials above.

The three areas identified by residents as most important for River Falls to focus on in the coming two years were (1) Safety; (2) Economy; and (3) the Natural Environment.

Check back for more summary materials on the different areas of city services and information on how this data is guiding decision making!


2013 Survey
The 2013 City of River Falls Citizen Survey was conducted over the summer months of July and August. A representative sample of 1,200 households were randomly selected to participate in the process. Selected households received a mail survey instrument, which when completed was mailed back directly to the National Research Center. In order to ensure resident confidentiality and confidence, the City only had access to all raw data of the survey and survey findings reports. All physical surveys completed by residents are retained by the National Research Center.

The following two reports were produced from our survey:

The Key Drivers identified as most important to respondents were:
  • economic development
  • preservation of natural areas
  • public schools


Scot Simpson
City Administrator

Kristi McKahan
Executive Assistant
Email
Ph: 715-426-3403

Keri Schreiner
Management Analyst
Email
Ph: 715-426-3469

City Hall
222 Lewis Street
River Falls, WI 54022

Hours
Monday - Friday
8 a.m. - 5 p.m.