The River Falls City Council adopted the following vision, mission, and values as part of its 2018-2022 Strategic Plan.
A distinct, vibrant, and safe community with an abundance of nature and easy access to metropolitan amenities. A place where families, students, and businesses flourish.
To coordinate and deliver essential services and ensure a sustainable future.
1) Put people first
- Engage customers
- Practice empathetic listening
- Deliver exceptional customer experiences
2) Pursue excellence
- Maintain professional image and conduct
- Communicate effectively in a timely manner
- Create high-quality outcomes
3) Act with integrity
- Do what we say
- Keep our commitments
- Be honest and truthful
- Be transparent and accessible
4) Embrace change
- Search for opportunities to innovate
- Practice flexible problem-solving
- Ask “Why?” and “Why not?"
5) Serve our community
- Demonstrate passion and pride for our job
- Have a positive impact on our community
- Encourage continuous feedback
- Document and share results
6) Consider future generations
- Make big plans
- Leave things better than we found them
- Be mindful of the assets we inherited