River Falls EMS contracts with a third-party company for billing and collections. Our department does not have copies of patient bills, and we do not collect payments or make adjustments at our stations. If you have any questions about your ambulance bill, payments/financial assistance, or you have information to provide regarding insurance coverage, please contact the medical billing company directly. Please have the patient name and the date of the ambulance transport or invoice number ready at the time of the call.
If the ambulance transport occurred PRIOR to May 1, 2019, please contact Andres Medical Billing Customer Service at 1-800-244-2345.
If the ambulance transport occurred ON or AFTER May 1, 2019, please contact ImageTrend at 1-833-469-7789.